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Making Change Happen: Advanced Practices for Volunteer Managers

  • 09 Jun 2020
  • 9:00 AM - 4:00 PM
  • Mary Gates Learning Center, 701 N Fairfax St, Alexandria, VA 22314


  • Includes cost of seminar, coffee and light breakfast, and lunch.
    Early bird offer will run until end of April


Making change happen: Advanced practices for leaders of volunteer engagement 

If you’re tired of professional development trainings that are too generic – or just plain not relevant, then this special training is for you.

Join Rob Jackson and Elisa Kosarin for a day-long seminar that is designed for leaders of volunteers who wish to stay on top of current trends and integrate those trends into their volunteer programs.

Spend an entire day with your peers. Network, share ideas, and advance your skills with two top thought leaders in volunteer engagement.

Seminar Agenda

9:00 am – 9:45                                Light Breakfast & Networking

9:45 am – 10:00                              Welcome from NVAVA

10:00 am – 12:00 pm                    Session 1: Understanding & Engaging 21st Century Volunteers, Rob Jackson

In this insightful session we will look at some of the key ways in which society is changing and how these changes affect volunteerism. We will also discuss what leaders of volunteers can do to update their practices to accommodate these changes, further enhancing their engagement and retention of 21st century volunteers. There will be time for reflection, discussion and action planning too.

12:00 pm – 12:45                           Lunch

12:45 – 2:45                                    Session 2:  Mindset Hacks for Influence & Advocacy, Elisa Kosarin

Influencing is about more than what you say – it’s also about how you manage your beliefs so as to achieve success. In this session, volunteer managers explore three mindsets that affect the ability to influence or advocate with confidence: relating to discomfort, working with fears, and interpreting feedback. There will be plenty of time for questions, plus opportunities to apply the takeaways to your toughest workplace challenges.

2:45 pm – 4:00                               Wrap-up & Review, Rob Jackson and Elisa Kosarin

Join Rob and Elisa for a final wrap up session, to revisit important concepts and pose follow-up questions. Participants are encouraged to share their own experiences and advice with the group. Finally, we’ll celebrate a job well done, as we expand our ability to lead volunteers and serve our communities.

Register now!

Sponsored by e-Volunteerism, Better Impact, SIKICH LLP 

Elisa Kosarin, CVA, helps volunteer managers build the skills they need to elevate their volunteer programs.

Elisa trains, coaches, and consults on volunteer engagement best practices. She has presented at numerous conferences and has served on the faculty for the Center for Nonprofit advancement and the Catalogue for Philanthropy, both located in Washington, DC.

Certified in Volunteer Administration (CVA), Elisa blogs regularly on her Twenty Hats website and guests posts for the VolunteerMatch Engaging Volunteers

website. She is excited to be part of Making Change Happen.

Rob Jackson has worked in the volunteering movement for more than 25 years, during which time he has led and managed volunteers and volunteering in education, advice, fundraising and children’s services settings at local, regional and national levels.

Rob worked for Volunteering England for six years, most of which he spent as Director of Development and Innovation. Rob successfully generated over £3million of income, led a merger with Student Volunteering England and oversaw the delivery of a number of strategic development projects in the volunteering field. Rob also provided the secretariat to the ground breaking Volunteer Rights Inquiry.

As well as his expertise in volunteerism, Rob has strong links with the fundraising world. He spent six years as a member of the Institute of Fundraising’s Standards Committee and chaired the Institute’s working party which developed the UK’s first code of good practice on volunteer fundraising.

In 2011 Rob established Rob Jackson Consulting Ltd and now provides consultancy, public speaking and training services on a range of topics, with strategic volunteer engagement remaining at the core of his work. Rob works with clients large and small in the UK, USA, Canada, Europe, Australia, and New Zealand.

Rob continues to write extensively for the field. He co-authored the 2012 and 2019 editions of The Complete Volunteer Management Handbook, has his own blog and is Editor-In-Chief of e-Volunteerism.com.

In 2015 Rob co-authored “From The Top Down - UK edition” with respected American author and consultant, Susan J Ellis. The book is the only one of its kind aimed at senior managers in Volunteer Involving Organisations to help them understand their key strategic roles in effective volunteer engagement.

Rob is an active volunteer, having previously served as chair of governors at a large Lincolnshire primary school and is the founder and moderator of UKVPMs, an email networking resource for UK based Volunteer Programme Managers set up in 1997.



Northern Virginia Association For Volunteer Administrations

PO Box 92

Fairfax, VA 22038


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